Booking & Cancellation Policy

Boring but important information you need to know.

Winter 2019/20

Nov 20 – Dec 21, 2019
Jan 6- April 30, 2020

• Credit Card is required at time of booking.
• Full payment is charged 21 days prior to arrival date.
• Cancellation outside 21 days will not be penalized.
• Cancellation within 21 days of arrival will forfeit the full amount. Cancellation fee applies if all or any part of the reservation is cancelled, either before arrival date or during the stay. No shows and early departures are regarded as a cancellation and the hotel will charge full penalty.

Christmas + New Year 2019/2020

Dec 22, 2019 – Jan 5, 2020

• Credit Card is required at time of booking.
• Full payment is charged 30 days prior to arrival date.
• Cancellation outside 30 days will not be penalized.
• Cancellation within 30 days of arrival will forfeit the full amount. Cancellation fee applies if all or any part of the reservation is cancelled, either before arrival date or during the stay. No shows and early departures are regarded as a cancellation and the hotel will charge full penalty.

Summer 2020

May 1 – Nov 19, 2020

• Credit Card is required at time of booking.
• Full payment is taken at check-in.
• Cancellations outside 48 hours will not be penalized. Cancellation within 48 hours prior to arrival by 4:00 pm local hotel time will forfeit the full amount.
• Cancellation fee applies if all or any part of the reservation is cancelled, either before arrival date or during the stay. No shows and early departures are regarded as a cancellation and the hotel will charge full penalty.
  

  ---

Taxes

• 16% Tax ( 5% GST, 8%PST, 3% Resort Tax)

Credit Cards

• Photo ID is required at check-in to match credit card.
• Visa, MasterCard, and American Express are accepted.
• Maximum one credit card per reservation.

• All room rates are based on double occupancy. An extra person charge is $30 plus tax per night, per person year-round. Maximum occupancy is 4 people per room. No charge for children aged 18 and under when sharing with a parent.
• Minimum nights change throughout the season, please check at the time of booking if minimum night stay applies.
• Pets: All dogs are complimentary. Guest must sign a waiver at check-in. We offer designated rooms for people travelling with their dogs – all room types are available.
• Check-In & Out: Check-In is guaranteed from 4:00pm & Check-Out time is 11:00am
• Parking charges: Parking is non-reservable and subject to availability on a  first-come, first-serve basis. The charge for parking is $21+ tax per night. The maximum height for vehicles is 2 meters or 6″ ft 8in. There is an overground overflow parking area available a short 5 minute walk away for over-height vehicles.