Left: Emilie, Front Desk Agent, & Right: Lorraine, Operations Director

Left: Emilie, Front Desk Agent, & Right: Lorraine, Operations Director

There’s something uniquely intimate about living in a small town like Whistler.

Personally knowing the people who make up our community fosters a sense of ownership and responsibility. For us, we see the hotel as huge pot of potential that has the location and resources to benefit both visitors and residents, alike.

We understand that excellent customer service can make or break your vacation. We’re also very aware that great customer service comes from happy, healthy and confident employees. Whistler can be a tough place to live full-time. Raising a family here is expensive, and employment can be unsecured, with many businesses laying-off staff in the spring and fall shoulder seasons.

At the Summit Lodge we’re proud to lead the way towards more sustainable employment in Whistler’s hospitality and tourism industries, and would like to say a huge thank you to all our guests for helping us work towards our goal. Without our guests, none of this would be possible. Thank you.

By starting small and sharing our results, we hope to encourage more local employers to follow suit by proving that sustainable year-round employment not only makes good business sense – in terms of employee retention, wellbeing and customer service – but that it can also enrich the community.

How We’re Creating Sustainable Employment For Our Staff

  • Cross-training our staff so that they can support other departments
  • Invest in educating and training staff with skills that will help them progress their career towards higher paying roles in the future
  • Avoid redundancies in the slow season by offering our staff the opportunity to learn new skills with our maintenance and repairs team
  • Offering further skills training our maintenance and repairs team so that we can use existing staff for renovations and upgrades instead of hiring outside contractors

Residents who can comfortably afford to live, work and play here make for happier, healthier employees, and by reducing unemployment in the shoulder season we hope to reducing the strain placed on the Whistler Community Services, and have more employees with a higher disposable income – which, in turn, is beneficial to the local businesses and the Whistler economy.

Whistler’s Success Is Our Success

Whistler is only as successful as its community, and the town’s residents play a huge role in the success of all the businesses who operate here. Whistler residents interact with our guests on the chairlift, in stores, and at events – long after guests have left our hotel. So it is in our best interest to have a happy and healthy community.

Alongside supporting our human residents we’re also mindful of our animal residents, and we recently made a $500 donation to Whistler Animals Galore through the continual sales of our made-in-Canada Stuf’d sock monsters.

We regularly donate high-end prize packages to local charities, NPF’s and good causes such as Whistler Search and Rescue, WAG K9 Wine and Dine, and 5 Days For The Homeless, to help generate awareness and engagement. Out GM, Tony, is an active member of the Pemberton Lions and we donated our time and services to build them a new website and a suite of promotional materials.

Related Post: Our Big Idea: Growing People To Grow A Business

If you’re a local business, charity, not-for-profit or organisation that would like to work with us, please email hello@summitlodge.com

Thanks to all of our guests, friends and Whistler family for the continued love and support.